As we kick off the new school year, we’d like to highlight a few important IT procedures.
After-Hours and Weekend IT Support
If you experience an IT issue outside regular hours, please submit an IT help ticket (https://helpdesk.slcschools.org). When we receive a report of a network or system outage in the evening, it will be addressed the following morning. If the request comes on the weekend, the problem will be worked on within 24-48 hours, though holiday support times may vary.
If you are having an activity after hours or on weekends relying on the computers or network and would like system support, please schedule that with me at least two weeks in advance. Be prepared to provide an account number for potential technician overtime costs.
Monthly System Maintenance
To ensure the smooth operation of our IT systems, regular maintenance is necessary. We’ve established a maintenance schedule for the 2025-26 school year to minimize disruptions for staff and students.
Maintenance will occur on designated weekends each month, during which intermittent system outages may be expected. We will send out notifications each month detailing the affected systems.
The planned maintenance window is typically from 5 pm on Friday through Saturday. Occasionally, maintenance may continue into Sunday. Critical updates may be applied outside this planned maintenance schedule.
Please review the maintenance dates below and plan accordingly.
- August 29-30
- September 26-27
- October 24-25 (limited due to end of term)
- November 14-15
- December 19-20
- January 23-24
- February 27-28
- March 27-28
- April 17-18
- May 15-16
- June 26-27
- July 17-18
IT Help Tickets
When requesting support, please remember to use the IT help ticket system (https://helpdesk.slcschools.org). Tickets submitted through this system are prioritized over emails or phone calls. Utilizing the help ticket system allows us to better analyze data and improve our service.
We wish you a successful start of the school year.
Best regards,
| Sam Quantz |
| Chief Information Officer |
| Salt Lake City School District |
| Office: 801.578.8329 |
